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Returns & Refunds

Can I Cancel an Order?

  • You have a right to cancel an order or return it, from when it is placed until 30 days after it is delivered.
  • If the order has not been shipped we can amend or cancel it for you. Contact our Customer Service Team as soon as you can.
  • If the order has been shipped you can return it for a refund of the item cost.

How do I return an item?

Unused and as new items may be returned within 30 days of delivery.

  • There is no need to contact us before returning the item.
  • Put the item into its original packaging.
  • Unwanted items must be returned in a saleable condition.
  • Wrap it securely so it will be protected in transit.
  • Complete a Return Label.

To print a copy of the label click one of these links.

This is not a prepaid label.

  • Send the parcel to us, and obtain proof of postage, using Royal Mail or other carrier.
  • We will contact you when the parcel arrives.
  • For UK returns if you do not hear from us within 10 working days, please contact us. Returns from other countries may take longer.

Kayaks, Surfboards, Paddle Boards and other Large Items

  • Call us to discuss the return
  • We will arrange for a carrier to collect the goods
  • The cost of the carriage will be deducted from your refund.

This is £60 for kayaks and SUP boards less than 3.5 metres and £90 for longer kayaks and SUP boards. For Surf boards the cost is £35.

Faulty or incorrect items

  • Please contact us so we can rectify the problem

Customer Service: 01872 888123 or

Outdoor Hub


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